QuietStream Financial

Customer Success Manager

US-NC-Charlotte
ID
2017-1018
# of Openings
1
Category
Customer Service/Support

Overview

Investor Management Services, a leading commercial real estate software as a service (SaaS) company, is looking for a talented individual to fill the role of Customer Success Manager. The Customer Success Manager should be able to work in a team environment on a variety of projects and tasks.

Responsibilities

Directly manage multiple client relationships and all associated tasks related to setup and ongoing operation of those clients’ IMS platform. Additional responsibilities include answering investor technical support phone lines and interfacing with internal team members in various departments, including development, product management, sales, and marketing.

 

Training is provided by an experienced team of Customer Support Managers in a fast-paced, rapidly changing, start-up environment.

 

Rapid customer adoption of our break-through a commercial real estate technology platform means career advancement opportunities for a motivated, hard-working, and capable professional who consistently drives for results.

Qualifications

Competencies for Success in This Role

  • Self-starter with strong work ethic, common sense and a positive attitude
  • Extremely customer service focused
  • Strong attention to detail is critical for client confidence and efficiency
  • Ability to manage incoming investor technical calls with other daily tasks
  • Identify and assess both client and investor’s needs
  • Provide accurate, valid and complete information using correct methods/tools
  • Handle client and investor complaints, provide appropriate solutions and alternatives within time constraints; follow up with clients to ensure resolution was satisfactory
  • Excellent focus, with the ability to multi-task and prioritize in a very fast-paced environment
  • Follow, and continually strive to improve, communication procedures, guidelines and policies
  • Desire to go “above and beyond” to engage IMS clients and their investors
  • Desire to learn commercial real estate terms and concepts
  • Familiarity/Experience with CRM systems and practices

Required Education and Experience

  • Bachelor’s degree required. Prefer finance/business degrees. 
  • Experience with Microsoft products, including: Outlook, Excel, Word and PowerPoint

Preferred Education and Experience

  • 2+ year prior experience as an analyst or as a CRE broker
  • Commercial real estate (CRE) knowledge and financial experience
  • Experience working in a financial technology firm a plus
  • Six Sigma/Lean process improvement

 

Please apply and take the assesment at: http://bit.ly/2mcdKZf

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